Welcome to the AGT Hardware Appliances Help Center. Here are answers to the most frequently asked questions regarding placing orders, payments, shipping, and returns.
1. Ordering & Account
- How do I place an order on agtradersco.com?Browse our product catalog, select your desired item, click Add to Cart, and proceed to Checkout. Fill in your delivery details, select a payment method, and click Place Order.
- Do I need an account to place an order?No, you can check out as a guest. However, creating an account helps you track orders faster and save shipping addresses for future purchases.
- Can I modify or cancel my order after placing it?Yes, you can request changes or cancellation before your order is dispatched. Please contact our support team immediately via WhatsApp/Phone at +92 311 1147157 with your Order ID.
2. Shipping & Delivery
- How long does delivery take?Orders are processed within 1 to 2 business days. Standard shipping across Pakistan takes 3 to 5 business days.
- How can I track my package?Once your order is dispatched, you will receive a tracking number via SMS, WhatsApp, or email to check your shipment status online.
- What are the shipping charges?Shipping costs are calculated automatically at checkout based on package weight and delivery location.
3. Payments & Pricing
- What payment options do you offer?We offer Cash on Delivery (COD) nationwide across Pakistan. We also accept direct Bank Transfers and payments via EasyPaisa / JazzCash.
- Are there any hidden charges or extra taxes?No, all product prices and final invoice amounts shown at checkout are inclusive of applicable details.
4. Returns, Damages & Replacements
- What should I do if I receive a damaged or incorrect product?Please inspect your package upon arrival. If an item is defective or damaged during transit, take photos/videos and notify us within 48 hours at agtraders4@gmail.com or +92 311 1147157 for a prompt replacement.
- What is your return policy?We accept returns within 7 days of delivery, provided the hardware product is unused, unaltered, and in its original packaging. Please view our Return & Refund Policy page for full eligibility details.
5. Customer Support
For any further assistance or order-related queries:
- Phone / WhatsApp: +92 311 1147157
- Email: agtraders4@gmail.com
- Address: Shah Jamal Masjid St, Jamun, Lahore, Pakistan
